How we can help
If you are an Australian citizen visiting or living in Morocco, and in need of consular assistance, we may be able to provide you with information that could be relevant to your circumstances.
The Australian Government sets out what Australian diplomatic missions can and cannot do for Australians travelling overseas in the Australian Consular Services Charter.
Each case is unique and our assistance will depend on the circumstances and availability of consular resources. We may be able to:
- issue replacement passports and travel documents for a fee
- provide details of local doctors and hospitals
- provide advice and refer you to support services if you’re the victim of a serious assault or other crime
- provide you with a list of local Moroccan lawyers and interpreters if you’re arrested
- visit or contact you to check on your welfare if you’re arrested or detained, and do what we can to ensure you’re treated the same as others detained under the laws of the country in which you’re arrested
- provide advice and support in a range of other cases including the death of relatives overseas, missing persons and kidnappings
- if you agree, contact friends or family on your behalf. In some circumstances we may need to contact your friends or family where we’ve been unable to get your consent
- make special arrangements in cases of international terrorism, civil disturbances and natural disasters (fees may apply)
- provide some notarial services, including witnessing and authenticating documents and administering oaths and affirmations (fees apply)
- provide voting services for Australian federal elections as determined by the Australian Electoral Commission for Australians in Morocco
What we can’t do
Some tasks are outside the consular role. For example, we can’t:
- guarantee your safety and security in another country or make your travel arrangements
- give you legal advice, interpret or translate documents
- intervene in another country’s court proceedings or legal matters including employment disputes, commercial disputes, criminal cases, and family law matters or child custody disputes
- investigate crimes or deaths overseas, or carry out searches for missing people, which are the responsibility of local authorities
- get you out of prison or prevent you from being deported
- get you better treatment in prison than local prisoners
- post bail or pay your fines or legal expenses
- enforce an Australian or any other custody agreement overseas or compel a country to decide a custody case
- pay for medical or psychiatric services or medications
- pay your pension or social security benefits
- arrange visas, licences, work or residency permits for other countries
- intervene in immigration, customs or quarantine matters in other countries
- store luggage or other personal items
- receive or send postal items on your behalf
For non-urgent enquiries, you can email us at [email protected]. This email address is monitored during our business hours only. If your enquiry is urgent, you can contact us on +212 5 37 54 33 66.
For urgent consular enquiries outside of our business hours, you can contact the Australian Consular Emergency Centre.
Our travel advice aims to inform you of the risks of travelling in Morocco and how to avoid or handle difficulties overseas. Ultimately, though, it’s advice only and the decision to travel is yours. It’s also your responsibility to take care of your safety and wellbeing. We explain our travel advice here.
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List of Lawyers
We provide a list of lawyers operating in Morocco, which was compiled by the Embassy. This can be downloaded here. Please note that the names and contact details of lawyers practising in Morocco appearing in the list were compiled from publicly available information. The Embassy does not endorse any of the lawyers appearing in the list, provides no guarantees as to its currency and does not accept any liability if you choose to engage one of these lawyers to provide legal services.
List of Medical Services
A list of medical services (hospitals, major clinics and ambulance services) compiled by the Embassy can be downloaded here. Please note that the names and contact details of medical services in Morocco appearing in the list were compiled by the Australian Embassy in Morocco from publicly available information. The Embassy does not endorse any of the medical services appearing in the list, provides no guarantees as to its currency and does not accept any liability if you choose to engage one of these medical providers.
List of Counselling Services
A list of counselling services (counsellors, psychologists and psychiatrists) compiled by the Embassy can be downloaded here.The names and contact details of these service providers in Morocco appearing in the list were compiled by the Australian Embassy in Morocco from publicly available information. The Embassy does not endorse any of the services appearing in the list, provides no guarantees as to its currency and does not accept any liability if you choose to engage one of these counselling services.